Responsible Service of Alcohol (RSA)

Licensees and staff are subject to mandatory RSA requirements and have one month from the date they first sell, offer for sale or serve liquor on the licensed premises to complete an RSA program.

The RSA program covers a range of topics including:

• problems associated with excessive consumption
• alcohol and the law
• the question of who is responsible for RSA
• facts about alcohol
• improving the atmosphere of your premises
• handling difficult customers.

Do you need to complete the refresher course?

All licensees and staff selling, offering or serving liquor for general, on-premises, packaged liquor and late night licences must complete the approved RSA online refresher course within three years of completing their last RSA program (and every three years thereafter).

Visit the VCGLR Online Refresher Course for more information.

We run RSA courses every month in Wangaratta. If you have a group of 10 or more, we can run an RSA at your business.